- CONTACT US
Accompaniment and training.
Because the success of your experience and your projects is our priority, our teams accompany you in the proper deployment, monitoring and training of your project teams.
Our wide range of services provides a concrete solution to your needs.
Creation and follow-up of your projects
Our support offer includes :
A kick-off meeting for the operations
Because each project is unique, its start-up requires special attention. Our teams welcome you by taking stock of your objectives, in order to ensure the relevance of the support actions in the long term.
Assistance with your project settings
Our teams assist you and are available to ensure the proper deployment and configuration of your project. Through regular meetings, our teams are present until the delivery of your spaces to lend you a hand.
An introduction to the administration of AxeoBIM
In order to allow you to be fully autonomous in the use of the platform's administration tools, our teams train you in all the administration possibilities of the AxeoBIM collaborative platform.
Telephone support at start-up
Our teams are at your disposal from a single telephone line, in order to guarantee you an ideal response time and intervention if necessary. You benefit from the support of a single contact person who will monitor the progress of the deployment.
Long-term monitoring of your project (steering committees)
Regular meetings are scheduled with our teams in order to monitor the progress of your project. These privileged moments of exchange allow you to take stock of your experience and thus to move forward serenely in the use of AxeoBIM.
Refresher sessions with your referrer
The refresher sessions allow you to keep your knowledge up to date, but also to get a refresher on the features you already know in the AxeoBIM collaborative platform. It is also a privileged moment of exchange with one of our referents, to listen to you and answer your questions.
Reversibility of your data at the end of the project (export)
At the end of the project, it is often necessary to export the data to physical media, in order to freeze the data over time and ensure the traceability of the information for the project owner(s). This service is an integral part of our support offer.
Possibilities to change settings
During the course of your project, it very often happens that the settings have to change (user accounts, workflows, rights, etc.). This is why we offer to help you modify these settings via one of our support packages.
An advantage on your training courses
Each project is unique, which is why we offer additional training modules depending on the type and size of your projects. With our project creation and follow-up packages, you can benefit from advantageous pricing on the training of your users.
Guaranteed maximum response time (GTR)
In order to offer our customers an optimal reactivity, we propose a maximum response time of 72 hours in our standard offer, which can be significantly reduced through some of our support offers. Do not hesitate to contact an AxeoBIM consultant to learn more.
Training
Because we are committed to helping you get the most out of the AxeoBIM collaborative platform, our experts offer high quality training sessions for your project participants.
Axxone System, editor of the AxeoBIM collaborative platform, is a recognised Training Organisation (training activity declaration registered under number 82.69.10852.69 with the Rhône-Alpes region prefect).
Certified training courses:
The advantages of our training courses :
Quality content
Training by trade and by level of achievement
Tailor-made and immediately operational content
A mixture of theory and practice
Expert trainers, mobile throughout France
85.6% of participants saw an increase in the quality of their work following training
Our training and disability referents :
Training referent :
Axelle DE GASPERIN
info@axxone.fr
+33 (0)4 72 82 87 71
Referent for Disability :
Fairouz LEMKADDEM
info@axxone.fr
+33 (0)4 72 82 87 71
Our advisors are at your disposal.
Have a question? Do you need more information about the AxeoBIM collaborative platform features?
Our AxeoBIM experts are at your disposal. Ask now to be called back within 24 hours and benefit from a privileged exchange with one of our AxeoBIM referents.
*Service available from Monday to Friday from 9am to 7pm. Excluding public holidays.
AxeoBIM is a complete, intuitive and modular collaborative platform for the construction industry.
Headquarters:
AXXONE SYSTEM - AxeoBIM
55 Galline Avenue
69100 Villeurbanne
France
Would you like to know more about AxeoBIM?
Or contact the following number: